Thank you for contacting Precision Parcel and Package Deliveries.

Please review our Frequently Asked Questions below. If you still require assistance, our team will be happy to help.

Tracking

How can I track my package?

You can track your shipment using our self-service tracking link here: https://track.precisiondeliveries.com/

What happens if I missed my first delivery attempt?

We’re sorry we missed you! Multiple delivery attempts will be made. Please continue to track your package for the latest status: https://track.precisiondeliveries.com/

Can my package be re-routed to a post office location?

Unfortunately, Precision is not affiliated with Canada Post, and they do not accept packages from our delivery network.

Why can’t I track my package on your website?

Please note that your package has not yet arrived at our facility for processing or delivery. Once it is received, your tracking status will be updated accordingly.

In case of a delay, we advise you to reach out to the sender for prompt resolution and next steps.

Delivery & Dispatch

Can I request a specific delivery time window?

Our drivers are dispatched based on postal code and route efficiency. As a result, we are unable to guarantee specific delivery time window. Deliveries are made between 8:00 AM – 9:00 PM.

Can I pick up my package from your facility?

We do not offer public pickup at our facilities. Packages must be delivered to the address listed on the shipping label.

What happens to my package if I live in an apartment or condo building?

For a delivery to an apartment or condo building, please ensure to provide a buzzer code, security code, intercom code, call box code or any other directions to follow on your instructions when placing an order.

Returns

How do I return my package?

Please contact your shipper to make arrangements for the Return. We do not support returns directly with customers.

When can I expect to receive refund for my returned package?

The refund will be issued by the merchant/shipper where the purchase was made. Please reach out to them directly for updates on the refund status and the expected timeframe.

Support

My package was damaged during delivery. What should I do?

If your package arrived damaged, please contact the sender or retailer directly to initiate a claim. You may also notify Precision for record-keeping purposes.

What should I do if my package is missing?

Please contact Precision Customer Service with your tracking number. We will investigate and provide guidance on the next steps.

What should I do if I can’t find my delivered package?

If your parcel wasn’t handed to you directly, please check around the delivery location. It may have been placed behind nearby objects shown in the proof of delivery photo, such as planters, furniture, or other items.

Kindly also check around your property and in the mailroom. The driver may have hidden the package in a safe spot to help prevent theft. Additionally, please confirm with other household members & neighbors in case someone brought it inside for you.

What happens if my package is misdelivered?

If your package is misdelivered, please contact Precision Customer Service if it is within 24-48hrs to make corrections.

What are Precision’s delivery hours?

Our drivers typically deliver between 8:00 AM and 9:00 PM. Delivery hours may be extended during peak periods such as Black Friday, Cyber Monday, and the holiday season.

How can I contact Precision Customer Service?

You can reach our Customer Service team through the following methods: